Return & Refund Policy
Return & Refund Policy
Effective Date: June 1, 2025
Thank you for shopping with Haus of Val. Every product is carefully crafted and inspected to ensure the highest quality. Because of the personal and hygienic nature of our items, all sales are considered final. Please review our policy below before placing your order.
1. All Sales Are Final
We do not accept returns, exchanges, or refunds once an order has been processed and shipped. This policy is in place to maintain product integrity and ensure that every customer receives unopened, unused items.
2. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact our Customer Care team within 48 hours of delivery at bodyologyusa@gmail.com with:
- Your order number
- Photos of the product(s) and packaging
- A brief description of the issue
Once verified, we will gladly replace the damaged or incorrect item(s) at no cost to you.
3. Sample Policy
Because fragrance and personal care preferences are highly individual, we encourage customers to try our smaller size or a roller ball before purchasing full-size products.
4. Order Changes or Cancellations
Orders may be modified or canceled within 2 hours of placement by emailing bodyologyusa@gmail.com - Monday - Thru Thursday. Fridays, we are in production and away from phones. We do not work on weekends. After that window, we begin processing and cannot make changes.
5. Shipping Delays or Lost Packages
We are not responsible for carrier delays or lost packages once your order has been marked “Delivered.” For lost shipments, please contact the shipping carrier directly with your tracking number.
6. Quality Guarantee
We stand by the craftsmanship and quality of every product. If you experience an issue that falls outside normal wear or scent variation, please reach out — we’ll always do our best to make it right.
7. Contact Us
For any questions or concerns about your order, contact:
📧 bodyologyusa@gmail.com
📞 256-693-4600 Ext 12
Mon–Thurs, 9 AM–4 PM CST
